About this feature

Manage new check-ins by automatically placing them into a virtual waiting room. View the waiting room in real-time and approve or reject the check-ins in the waiting room sending the outcome in real-time to the person's device.

Early access: This feature has been in early beta and is now ready for general use. In June a small monthly fee will be introduced for continued use.

Usage notes

  • Requires real-time panels. This feature only works when a real-time panel has been created for the location requiring a virtual waiting room.

  • Capacity tally impact. When a capacity limit is set, the real-time capacity tally is only modified when someone has been progressed from eh waiting room.

Using this feature

  1. Ensure a real-time panel has been set up on the location (read more here)

  2. Head to your location overview page

  3. Click the "Edit location" button

  4. Expand the "Advanced" section

  5. Find the "Enable waiting room" checkbox

  6. Turn on the checkbox

  7. Hit "Save"

  • Real-time check-in data portal. Staff can view check-in data in real-time and customers can check in via a privacy-ware, secure public check-in/checkout portal

  • Location capacity management. Manage location capacity by configuring a maximum number of people/patrons to enter the location at any one time.


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