Check-in Portal | Comply Group Help Center

Why businesses, governments, and organisations are choosing Comply Group for QR Codes and Contact Tracing Compliance

Written by Harry Sutton
Updated over a week ago

Check-In Portal: How-to Guide for End Users

Quick reference guides for troubleshooting user queries

Written by Brendan White
Updated over a week ago

Generating a QR and unique link

Finding and downloading your location's QR code (in multiple design formats) and unique URL

Written by Ben Richardson
Updated over a week ago

Comply Group feature updates

Feature release notes detailing major changes/improvements to the platform helping businesses stay open and comply with local regulations.

Written by Ben Richardson
Updated over a week ago

Checking in

Features for checking in customers

This collection of features can be used together to support compliance with customers entering your business

Written by Ben Richardson
Updated over a week ago

Features for checking in employees

This collection of features can be used together to support compliance with employees working on site

Written by Ben Richardson
Updated over a week ago

Checking in other people

Everyone (customers, employees, etc) has the ability to check in anyone else on any device without restrictions or limitations

Written by Ben Richardson
Updated over a week ago

Checking in multiple people together (quantity)

Allow people to add multiple people to their checkin by adding the number of people accompanying them

Written by Ben Richardson
Updated over a week ago

Checking in multiple people together (names)

Allow people to add multiple people to their checkin using the same contact details for everyone at once

Written by Ben Richardson
Updated over a week ago

Save check-in summary to your device

Generate a PNG image file of a check-in summary screen and automatically save it to the current device

Written by Ben Richardson
Updated over a week ago

Retrieving Check-in Summary on iPhone

This article shows how to save the checkin screen in your iPhone

Written by Brendan White
Updated over a week ago

Save details to pre-fill the next check-in

People can save their details to automatically fill in the form next time they use a location's QR code or URL

Written by Ben Richardson
Updated over a week ago

Real-time notifications

Instant "new check-in" notifications

Receive email notification alerts in real-time as new people checking to a location with checkin summary details attached

Written by Ben Richardson
Updated over a week ago

SMS/Email notifications

Instantly receive automated notifications via email and/or SMS for a variety of notification types

Written by Ben Richardson
Updated over a week ago

Instant "Red Notice" recording and alerts

Capturing and storing check-in attempts that meet failing criteria (postcode, health questionnaire, temperature) with instant notifications

Written by Ben Richardson
Updated over a week ago

Contact details

Capturing email or residential address

Some guidelines require only email, some require only residential address, others require email or residential address

Written by Ben Richardson
Updated over a week ago

Capturing email address

Some guidelines require people checking in to provide their email address, which can be optionally enabled when needed

Written by Ben Richardson
Updated over a week ago

Capturing phone number

Enable the ability to capture a phone number in the checkin portal.

Written by Ben Richardson
Updated over a week ago

Capturing phone or email

Some guidelines require only phone number, some require phone or email, others require phone and email

Written by Ben Richardson
Updated over a week ago

Capturing full name or first name

Capture and validate name exactly in line with your government guidelines by configuring to capture full name or first name only

Written by Ben Richardson
Updated over a week ago

Collecting identification numbers

Modify the portal to capture a custom identification number such as an employee ID, student ID, player number, etc.

Written by Ben Richardson
Updated over a week ago

Address / Postcode

Capturing and filtering postcodes

Some guidelines require people checking in to provide their postcode, and some require filtering access to some postcodes only

Written by Ben Richardson
Updated over a week ago

Capturing address

Some guidelines require people checking in to provide their residential address, which can be optionally enabled when needed

Written by Ben Richardson
Updated over a week ago

Custom questions

Capturing internal location data

Configure an additional location field to capture additional location-based information such as; table number, court number, site ID, etc

Written by Ben Richardson
Updated over a week ago

Capturing purpose of entry

Configure an additional field to capture additional contextual information such as; their check-in type, who they are visiting, etc

Written by Ben Richardson
Updated over a week ago

Capturing additional identifying details

Configure an additional field to capture additional identifiable information such as; your company, your department, you school group, etc

Written by Ben Richardson
Updated over a week ago

Health details

Health questionnaire for general use (short version)

Ask a short, two-part interactive health COVID-19 questionnaire to identify if an individual should be in isolation or get tested

Written by Ben Richardson
Updated over a week ago

Custom close contact health questionnaire definition

Add a "close contact" definition to the generic health questionnaire in line with your state/territory guidelines

Written by Ben Richardson
Updated over a week ago

Health questionnaire for staff

Ask staff a daily health check set assessment modelled on the DHHS Staff Coronavirus (COVID-19) Health Questionnaire

Written by Ben Richardson
Updated over a week ago

Health questionnaire for general use

Ask an interactive health COVID-19 questionnaire to identify if an individual should be in isolation or get tested

Written by Ben Richardson
Updated over a week ago

Collecting temperature measurements

Add the temperature of a person to their check-in data and provide alerts if their temperature exceeds your configured limits

Written by Ben Richardson
Updated over a week ago

Custom content

Asking custom questions

We provide the ability to ask custom questions beyond what is already available on a case-by-case basis

Written by Ben Richardson
Updated over a week ago

Custom post-check-in guidance banner

Customise the text shown to people after checkin (at the top of the checkin summary) to match you processes

Written by Ben Richardson
Updated over a week ago

Welcome message / condition(s) of entry

Add a custom message or a binding condition(s) of entry to statement the top of the check-in portal

Written by Ben Richardson
Updated over a week ago

Direct people towards a URL (menu, website, etc)

Provide a URL to a digital resource such as a digital menu, a website, a social media page, or a newsletter sign up form

Written by Ben Richardson
Updated over a week ago

Custom footnote or traditional landowner acknowledgment

Add a custom message or traditional landowner acknowledgement at the bottom of the first page of the check-in portal

Written by Ben Richardson
Updated over a week ago

Customizing the background icons

Change the icons/logos in the background of the checking portal to suit your business style, look, and feel

Written by Ben Richardson
Updated over a week ago

Location management

Strictly enforce a capacity limit

When using the capacity management feature, you have the option to loosely or strictly enforce capacity limit

Written by Ben Richardson
Updated over a week ago

Capture checkout data

Ask people who have to checked in to also checkout when leaving the location and track the checkout time and total duration of visit

Written by Ben Richardson
Updated over a week ago

Automatically expire check-ins

Set a time period of time after which checkins will automatically expire, inform the person checkin of location-based time limitations

Written by Ben Richardson
Updated over a week ago

Location capacity management

Manage venue/location capacity/quotas by configuring a maximum number of people/patrons to enter the location at any one time

Written by Ben Richardson
Updated over a week ago

Data access & management

Upload check-in data captured using pen and paper

Manually enter/upload checkin and checkout data that has been captured using pen and paper to keep all records in a digital format

Written by Ben Richardson
Updated over a week ago

Managing multiple locations

Centralise contact tracing compliance, reporting, and alerts across multiple locations in a single dashboard and account

Written by Ben Richardson
Updated over a week ago

Instantly downloading data

Download your check-in data for COVID-19 related communications instantly, at any time (24/7), as many times as you like

Written by Ben Richardson
Updated over a week ago

Automatic deletion of data

Checkin data retention and automated removal can be configured differently for each location

Written by Ben Richardson
Updated over a week ago

Disabling the 'check-in other people' button

In some use cases, you may not want to prompt people who have just completed a check-in to check in someone else

Written by Ben Richardson
Updated over a week ago

Disable automatic deletion of data

In some use cases, you may not want to automatically delete check-in data after a period of time because you are required to keep the data

Written by Ben Richardson
Updated over a week ago

Enterprise features

Enterprise Compliance Dashboard (ECD)

A high-level, multi-user access, multi-location compliance dashboard with complete oversight, management, remote activation, and data access

Written by Ben Richardson
Updated over a week ago

Multi-user access management controls

Invite, manage, remove administrators for Enterprise Compliance Dashboards (ECDs) and for each location within an ECD

Written by Ben Richardson
Updated over a week ago

Limited access location managers

When a location is created via an Enterprise Compliance Dashboard (ECD), the ECD admins can limit access to features for location managers

Written by Ben Richardson
Updated over a week ago

Searchable location tags

Each location can have multiple tags applied making navigating specific groups of locations in the enterprise compliance dashboard easier

Written by Ben Richardson
Updated over a week ago

Infrastructure-as-a-Service (IaaS): Hosted contact tracing solution

A white-labelled Check-In Portal for your customers whilst we take care of regulatory compliance and integration requirements

Written by Ben Richardson
Updated over a week ago

Troubleshooting

Samsung and MFC troubleshooting

Written by Harry Sutton
Updated over a week ago

Troubleshooting complex check-in scenarios

Exploring a variety of situations such as how to check in technologically impaired, people without a phone, checking in multiple people, etc

Written by Ben Richardson
Updated over a week ago

Which mobiles can scan a QR code?

Most mobile phones made in the last few years have the ability to scan QR codes, although sometimes this feature needs to be turned on

Written by Ben Richardson
Updated over a week ago

Uploading a digital document to the cloud

If you have a file (PDF, Excel, Word, etc) that you would like to share with people who have completed check-in, upload it to the cloud

Written by Ben Richardson
Updated over a week ago